Link to our Privacy Agreement  
Warranty Information for upholstery:
  • FRAME: Leather Leather warranties your frame for life against manufacturer’s defects. If your frame ever breaks under normal household usage. Leather Leather will fix it free of charge
  • SUSPENSION: Leather Leather warranties your suspension system for life against tearing or separating from the frame. If your suspension ever breaks under normal wear and tear, Leather Leather will fix it free of charge.
  • FOAM: Leather Leather warranties your foam for 5 years against defects in materials or workmanship. We advise that regular softening of cushions should not be confused with loss of resiliency due to defects in materials or workmanship. Leather Leather will cover labor and parts for the first year. After the first year the warranty only covers parts, not labor.
  • MECHANISMS: Leather Leather warranties manual mechanisms for 5 years and motorized mechanisms for 3 years. The warranty covers wear and tear under normal household usage. Leather Leather will cover labor and parts for the first year. After the first year the warranty only covers parts, not labor.
  • LEATHER: Leather Leather guarantees that our leather is 100% top grain leather. We will warranty the leather for 1 year against cracking, peeling, and premature fading. We also warranty your leather for 5 years against splitting and natural scars opening. We advise that you only use products to clean your furniture that are recommended by us. If you use a product that is not recommended it will void your warranty. Natural markings such as barbed wire nicks, healed scars, neck and leg wrinkles, healed insect bites and brands are natural hallmarks of leather. These are proof that only real cowhide leather has been used. Because each cowhide is unique and distinctive, Leather Leather does not guarantee that any leathers used on leather swatches, furniture previously purchased or repaired will match in color, grain or texture. This warranty does not include coverage for wrinkling, placement of natural marks, stretching, variations in color, grain, texture or improper cleaning and care of leather.. For all other warranties for additional products that Leather Leather sells, please contact the store for more information
  • FABRIC: Leather Leather warranties all fabric supplied by us for 1 year of use under normal wear and tear.
  • COM leather or COM Fabric: Leather Leather places no warranty on material purchased by the consumer and supplied for us to use on our furniture.
  • In case of a defect or damages are found, kindly notify us via email at mulcahy205@gmail.com or 650-617-0220 along with 3 images of the damaged or defective area within 3 days of receiving the furniture. No other warranties are placed on our furniture.
Warranty information for rugs:
Leather Leather products come with a product warranty of up to 24 months against manufacturing defects depending upon the construction (weaving) of the rug as below:
Weave Months Warranty
Hand-Knotted, Tibetan, Patchwork 24 Months
Hand Tufted, Handloom, Flat Weave, Shags, Hand-woven 6 Months
In case a defect is found, kindly notify us via email at mulcahy205@gmail.com or 650-617-0220 along with 3 images of the damaged rug/carpet. If the defect is found to be of the nature covered under the warranty policy, we will provide you with the best possible resolution. Warranties are non-transferable. Proof of original purchase is also required. Logistic charges to be borne by the customer, Leather Leather can arrange for pickup & delivery for customer vantage. If Leather Leather replaces your rug under any of the limited warranties, the remaining portion of the warranty period will be based on your original purchase date.

Defects outside product warranty entitlement:
  • Shedding. (This can be reduced by vacuuming the rug at a low power mode at least once a week)
  • Occasional sprouting pulls or loss of single tufts of fiber.
  • Color and texture changes due to the use of natural fibers and dyes or prolonged exposure to sunlight, humidity, heat or certain atmospheric gas.
  • Rolling marks. (These can disappear with routine vacuuming)
  • Matting and crushing in rugs, which can be minimized by proper maintenance of the rug.
  • Rugs recently removed from a bag may have odor which can dissipate by placing the rug (back side up) in direct sunlight for 24 hours.
Warranty for Artwork:
All the framed, printed, canvas or wall art  comes with a manufacturer’s 6-month warranty, the product shall be free of defects from the original manufacturer of the material and workmanship for one (6) months from the purchase of the product.  Art of Air products must be purchased brand-new from an authorized dealer of Art of Air for the warranty to be considered valid. In case a defect is found, kindly notify us via email at mulcahy205@gmail.com or 650-617-0220 along with 3 images of the damage within 24 hrs of receiving the item.
Candles & Accessories
We place no warranty on these items. In case of a defect or damages are found, kindly notify us via email at mulcahy205@gmail.com or 650-617-0220 along with 3 images of the damaged or defective area within 3 days of receiving the candle. No other warranties are placed on our candles.
CASE GOODS LIMITED WARRANTY Case Goods – Limited One (1) Year Warranty
Subject to the limitations and exclusions described herein, Leather Leather warrants its products to be free from defects in material and workmanship for a term of one (1) year from the date of purchase by the original purchaser (dealer). 
  • Finish Information: The Company’s products are offered in a variety of finishes. Each piece is finished by hand and involves a variety of steps. While we strive to replicate each finish to a standard, each piece will be truly unique due to the individual attention each order receives. This is a result of the varying application techniques that are hand crafted. Other variations in wood such as species, grain and color have their own impact on the final look of your finished frame. Because the finishing process is completed on demand, it is preferable to finish at the same time to match a finish between pieces. Striping or accenting is available on certain items. This is a very labor-intensive manual process and the look will vary from piece to piece. In case of a defect or damages are found, kindly notify us via email at mulcahy205@gmail.com or 650-617-0220 along with 3 images of the damaged or defective area within 3 days of receiving the furniture. No other warranties are placed on our furniture.
Returns & Cancellations        
Upholstery:
All of our upholstery is hand made and built to specifications upon ordering. Since each piece is handmade and requires heavy labor transportation costs our furniture is not returnable or exchangeable. Exceptions are:
  • Customers must notify us they want to cancel their order within a 3 day cancellation period. This must happen within 72 hours of placing their order. Our ordering process stands when a customer orders something in person, online, or over email. All communication and payments are considered contracts and can not be cancelled. 
  • Items are made incorrectly, wrong leather, frame style, color is not consistent with what you ordered. In the case of color, we do not and will not guarantee that what you see on the computer screen or on a swatch at the showroom will be consistent with what you ordered. To ensure that the color is correct we only will return the item if the color is completely different from what you selected. Dyelots will vary and grain in leather is not always consistent. Consumers purchasing leather must accept these variations. Fabrics will also have inconsistent dye lots depending on the type of fabric you select.  
  • Our furniture is  hand made and hand built. Measurements of each piece can vary and all stated dimensions are approximate. We do not accept returns if the measurement is not exaclty what you ordered. Each piece is hand made and hand built and measurements are not ever exact and can vary by many inches. This is due to the hand made process it goes through. If you have any questions on any of these items please feel free to email us immediately at mulcahy205@gmail.com or call us at 650-617-0220
  • Furniture arrived damaged. Upon receiving your furniture if you have damage that has occurred during shipment you will not be held liable. We will first work with you depending on the damage to service the item locally if possible. If the item is proven to be too damaged to be serviced we will send out a new item to you under the same timeline or we will offer for you to return the item. Once we receive your furniture we will then issue you your refund.
  • Items can only be returned in their original packaging to ensure they are sent back properly. If the items are sent back in differently packaging or packed improperly and damage occurs, we will not be able to issue you a refund. If you live local to the SF bay area, we allow in store returns instead of shipping them back to us. You must contact us within 24 hours of receiving your furniture and provide 3 photos of the damage with details to help us expedite your return. For larger items that are sent by carrier freight the processing period will take longer and we will be in contact with you to arrange pick up. If the item comes in a regular parcel, UPS or FedEx we will provide you with a shipping label to expedite your return quickly. 
  • In the event a customer attempts to refuse delivery of their order and not take delivery, we will consider this order abandoned and place it on our inventory without refunding the customer. All items are made to order and therefore become your possesion three days after placing the order. For more communication or clarity on this policy please email us at mulcahy205@gmail.com or call us at 650-617-0220.
All other items we offer, Rugs, Pillows, Case Goods, Accessories, candles and more:
If you decide you no longer want your item after purchasing you have 72 hours to contact us to cancel. 72 hours is our typical processing period and we will not dispatch you before then. Once the item has been dispatched we will not offer any refunds unless for the following reasons:
  • Items become out of stock. If your item is no longer in stock we will notify you within 72 hours and issue you a refund. You have the option to wait for the items to come back in stock and we will provide you with a timeline if you decide to wait for it and continue with your order. If you decide to continue you will have another 72 hours to cancel if you change your mind.
  • You received your item and it is damaged. If your item arrives damaged, no worries. We will require you to send us three photos of the items including the packaging. Once the return is accepted we will email you instructions to process your return including the shipping label. All returns need to be packaged in its original packaging in order to ensure that it is returned to us properly. If packaging is damaged, please contact us to make arrangements to be sent new packaging. In some cases we may ask you to just dispose of the item instead of returning it. 
  • You received the wrong item. In rare cases the warehouse may ship out the wrong item to you. If that were to occur we will return it immediately and offer to have you received the item you originally purchased. If you decide you do not want to wait, we will issue you a refund. 
Shipping
Upholstery
Items over $500 will ship for free. Items under $500 are estimated by weight and type and will be reflected in the cart at check out. Optional White glove delivery is availible for larger items for an additonal cost per piece and price will be added at check out. You will never pay more than $500 for multiple items. We work with a variety of factories and each has their own timelines. Most in stock upholstery will be processed within 72 hours of ordering. Once the order is processed we will communicate with you regarding your estimated timeline. Some items take 2-3 weeks to receive, other custom items can take 4-6 weeks and up to 6-8 months depending on what you order. If you would like a better estimate please send us an inquiry prior to ordering. On occasion some items suddenly go out of stock. When this occurs the client will be contacted as soon as possible and given the opportunity to reselect or receive a refund. Due to recent delays in materials and transportation we are experiencing different delays than usual on certain items. If your order has been impacted in any way by these delays you will be contacted immediately. We do our best to ensure each package arrives in perfect condition. If damage occurs during shipping you will not be held liable. The following will happen when you order:
  • Upon ordering you will receive a order confirmation
  • Once the order is processed you will receive an estimated timeline to receive your order. This can take sometimes more than 72 hours
  • When your order is shipped you will receive a shipping confirmation with shipping/ carrier details
  • If you receive an item that needs to be delivered via motor freight you will be contacted separately to arrange delivery of your item. If you select white glove delivery you will have your items brought into the home and set up in your desired location. If you do not select white glove service your furniture will be dropped shipped to your curb front door for you to bring into your home and set up. Unless you pay the additional amount upfront the drivers are not supposed to bring it into your home. We do not remove old furniture for you unless this is an additional service you contact us for in advance. Additional fees will be applied to remove old furniture and dispose of it. Please request a quote in advance if you want this service.
Case Goods and other large pieces of furniture
  • Upon ordering you will receive a order confirmation
  • Once the order is processed you will receive an estimated timeline to receive your order. This can take sometimes more than 72 hours
  • When your order is shipped you will receive a shipping confirmation with shipping/ carrier details
  • If you receive an item that needs to be delivered via motor freight you will be contacted separately to arrange delivery of your item. If you select white glove delivery you will have your items brought into the home and set up in your desired location. If you do not select white glove service your furniture will be dropped shipped to your curb front door for you to bring into your home and set up. Unless you pay the additional amount upfront the drivers are not supposed to bring it into your home. We do not remove old furniture for you unless this is an additional service you contact us for in advance. Additional fees will be applied to remove old furniture and dispose of it. Please request a quote in advance if you want this service.
 
Rugs, Accessories, candles, Lighting 
  • Upon ordering you will receive a order confirmation
  • Once the order is processed you will receive an estimated timeline to receive your order. This can take sometimes more than 72 hours